Your Privacy Is Our Priority

1 Introduction & Applicability

d778 is an online gaming platform that provides safe and enjoyable entertainment for players in Bangladesh. We believe that the protection of your personal information is a fundamental right. This privacy policy ("Policy") describes how d778 collects, uses, stores, and protects the personal information of its users.

This policy applies to the d778 website, mobile version, and all of our services. By using our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

Your relationship with d778 is built entirely on trust. We never sell your information to third parties or use it for unauthorized purposes.

2 What Information We Collect

d778 collects various types of information to provide its services. This information is divided into two main categories:

2.1 Information You Provide

When you create an account on d778 or use our services, we collect the following information:

• Name and contact details (email address, mobile number)
• Date of birth (for age verification — only those aged 21 or above may register)
• Identity verification documents (national ID card or passport details)
• Financial information — details related to bKash, Nagad, Rocket, Upay, or bank accounts (for transaction processing only)
• Any additional information voluntarily provided by the user

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device type
• Pages visited, session duration, and click patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gameplay activity logs

3 How Your Information Is Used

d778 uses the collected information only for the following legitimate and necessary purposes:

4 Information Sharing with Third Parties

d778 does not sell your personal information. However, necessary information may be shared with selected third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology partners for transaction processing, technical services, and platform operations. These partners receive information only for the purpose of delivering specific services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

If d778 is legally required to provide information pursuant to a valid court order or a request from a law enforcement authority, it will fulfill that obligation. Where possible, we will attempt to notify you in such cases.

4.3 Business Transfers

If a business restructuring or acquisition occurs, your information may be transferred to the new entity. In such cases, the new entity will be required to maintain the same standards set out in this policy.

Outside of the three cases above, d778 does not share any of your personal information with any third party.

5 Cookies & Tracking Technologies

The d778 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help our site remember information about your visit.

5.1 Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functionality Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to understand which parts of the site are used most. This information is fully anonymous.

5.2 Cookie Controls

You can choose to accept or reject cookies through your browser settings. Please note, however, that disabling certain essential cookies may cause some d778 services to not function properly.

6 Data Security Measures

d778 places the highest importance on the security of your information. We keep your data secure using industry-standard security technologies and practices:

• SSL Encryption: All data transmission on our platform is secured through SSL/TLS encryption, preventing third parties from intercepting your information.
• Secure Data Storage: Your sensitive information is stored in encrypted form on secure servers. Strict access controls are in place to prevent unauthorized entry to the servers.
• Two-Factor Authentication: We provide an additional verification layer to keep your account secure.
• Regular Security Audits: Regular security audits are conducted on our systems and potential vulnerabilities are addressed promptly.
• Restricted Staff Access: Only authorized staff members can access your personal information, and only when necessary to provide services.

However, no digital system is 100% error-free. You also have a responsibility to protect your account — use a strong password and never share your login details with anyone.

7 Data Retention Period

d778 retains your personal information only for as long as it is necessary or legally required:

• Active Account: For the entire period your account remains active.
• Closed Account: Even after an account is closed, financial transaction records and identity verification information are retained for a specified period as required by law.
• Analytics Data: Anonymized analytics data may be retained for a longer period as it does not identify any individual.

Once the required period has ended, d778 securely deletes or anonymizes your personal information.

8 Your Rights

If you have an account with d778, you have the following rights over your personal information:

8.1 Right to Access Information

You may find out at any time what information d778 holds about you. To make this request, contact our support email.

8.2 Right to Correct Information

If there is any error in your information, you may request that it be corrected. Keeping accurate information also helps ensure the quality of your service.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, financial transaction records and information that is legally required to be retained may not be possible to delete.

8.4 Right to Restrict Processing

In some circumstances you may request that the processing of your information be restricted. Some parts of the service may be temporarily limited as a result of such a request.

8.5 How to Contact Us

To exercise any of the above rights, contact our support team. You may send a request in English through our 24/7 live chat service or by email at [email protected].

9 Protection of Minors

d778 is strictly not for anyone under the age of 21. We do not knowingly collect or store personal information of any person under the age of 21. An age verification process is carried out at the time of registration.

If we are informed that information of a person under the age of 21 exists in our system, we will immediately close that account and delete the relevant information.

10 Policy Changes & Updates

d778 may update this privacy policy from time to time. Changes to the policy may be made due to changes in services, the introduction of new technologies, or regulatory requirements.

For any significant changes, we will update this page and, where possible, notify you through your registered contact method. Continued use of the platform after any changes will be considered acceptance of the revised policy.

We advise you to visit this page regularly so that you stay up to date with the latest information.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, the d778 support team is always here for you. We provide service in both English and Bengali, 24 hours a day, 7 days a week.

This privacy policy is consistent with the terms and conditions of the d778 platform. For more details, please see our Terms & Conditions and Responsible Gaming pages.