d778 Terms & Conditions

1.1 Scope of Terms

These terms and conditions apply to the d778 website, its mobile version, and all games, bets, bonuses, and services offered through it. d778's Privacy Policy and Responsible Gaming guidelines are considered an integral part of these terms.

1.2 Definitions

Definitions of some key terms used in this document are provided below:

• Platform: The full scope of d778's website and services.
• Account: A player's own registered user profile.
• Turnover: The total betting amount required to meet a bonus wagering requirement.
• KYC: The identity verification process, which may need to be completed before withdrawals.
• BST: Bangladesh Standard Time (UTC+6).

1.3 Type of Services

d778 provides online casino games (slots, live casino, fishing games) and cricket and other sports betting services to players in Bangladesh. SSL encryption and fair play are ensured on the platform.

2.1 Minimum Age

To open an account on the d778 platform and use any gaming or betting service, a player must be at least 21 years old. Opening or using an account by a minor is strictly prohibited.

2.2 Other Eligibility Requirements

To open an account, a player must confirm that:

• They are playing of their own free will and with their own funds.
• They are not playing from a region or country where online gaming is completely prohibited by law.
• They have an active Bangladeshi mobile payment account or bank account.
• They do not have any other account at d778 (only one account per person is permitted).

3.1 Registration Requirements

Providing accurate and up-to-date information at the time of registration is mandatory. If false or incomplete information is provided, d778 reserves the right to suspend or close the account at any time, and the associated balance may be forfeited.

3.2 Identity Verification (KYC)

Before processing a withdrawal request, d778 may request a copy of a national identity card, passport, or other government-issued identity document. This process is carried out to prevent fraud and money laundering and to ensure the safety of the player.

3.3 Account Security

Keeping your login credentials (username and password) confidential is entirely your responsibility. Do not share your account details with any third party. Report any unauthorized access to your account to d778 support immediately.

4.1 Payment Methods

d778 currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)

4.2 Limits & Timeframes

4.3 Withdrawal Conditions

Before making a withdrawal request, the player must complete the verification process (KYC). Any wagering requirements associated with a bonus balance must be met before withdrawing. The name on the withdrawal must match the name of the depositor.

5.1 Welcome Bonus

The d778 welcome bonus is a 100% bonus on the first deposit, up to ৳20,000. For example: deposit ৳1,000 and receive ৳1,000 in bonus, giving a total balance of ৳2,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x) the bonus amount. Turnover is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

5.3 General Bonus Terms

• A bonus is applicable only once and for one account.
• Claiming bonuses from multiple accounts using the same device, IP address, or payment method is prohibited.
• d778 reserves the right to change or withdraw the terms of any bonus offer at any time.
• Bonus funds cannot be converted to cash or transferred.
• Each promotion may have its own validity period and terms, which will be stated on the relevant offer page.

6.1 Fair Play Policy

d778 ensures fair play across all games. Game outcomes are determined by a Random Number Generator (RNG). If a technical error occurs in any game, d778 reserves the right to cancel the relevant round and refund the bet amount.

6.2 Software & Technical Failures

d778 is not liable for any losses resulting from an internet disconnection or a game software error. However, to ensure fair treatment of the player, d778 will resolve disputes by reviewing server logs.

6.3 Betting Rules

In sports betting, each market operates under its own rules. d778's own rules apply to bets placed before a match starts or within a specified time. If there is a dispute after a result is announced, it must be reported to support within 48 hours.

7.1 Strictly Prohibited Activities

The following activities are completely prohibited on the d778 platform:

• Playing games with the aid of bots, automated software, or artificial intelligence.
• Exploiting the bonus system through collusion or group betting strategies (bonus abuse).
• Using the platform for money laundering or any illegal purpose.
• Threatening or harassing other players.
• Attempting to access d778's systems or steal data (hacking).
• Submitting false or forged identity documents.
• Creating multiple accounts or using another person's account.

7.2 Consequences of Violations

If any of the above prohibitions are violated, d778 reserves the right to permanently close the relevant account without prior warning, forfeit the balance, and take legal action if necessary.

8.1 Complaint Submission Process

If you have a dispute regarding a transaction, game result, or service, first contact the support team via d778's live chat or email. Include the date and time of the incident (BST), your account ID, and a detailed description.

8.2 Resolution Timeframe

d778 will endeavor to review all complaints and provide a resolution within a reasonable time. Complex matters may require additional information and time to investigate.

9.1 Service Guarantee

d778 does not guarantee uninterrupted service. Service may be temporarily disrupted due to maintenance, technical errors, third-party issues, or internet outages. d778 is not liable for any direct or indirect losses caused by such reasons.

9.2 Third-Party Software

d778 uses software from various game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. d778 is not directly liable for issues arising from these providers' own software, but will act as an intermediary to help reach a resolution.

10.1 Changes to Terms and Conditions

d778 reserves the right to change these terms and conditions at any time. Players will be notified of significant changes via email or through the platform. Continued use of the service after any change will be considered acceptance of the new terms.

10.2 Voluntary Account Closure

A player may request to close their account at any time by contacting the support team. An opportunity to withdraw any existing balance will be provided before the account is closed, provided that any active wagering requirements have been met.

10.3 Inactive Accounts

For accounts that have been inactive for an extended period, d778 reserves the right to take necessary action after notifying the relevant player. To reactivate an inactive account, please contact support.

11.1 Support Channels

If you have any questions or need clarification about these terms and conditions, please contact the d778 support team:

• Live Chat: Available 24/7 in Bengali and English.
• Email: [email protected]

The d778 support team is available around the clock to assist you.

11.2 Responsible Gaming Support

If you feel that gaming is having a negative impact on your life, please visit d778's Responsible Gaming page or contact the support team. Your well-being is our priority.